With the rise of specialized online platforms, more and more IT solutions are neatly integrated to become even more efficient. Trying to do everything in your ERP system isn’t working anymore hence the need for these integrations. To really make QHSE an integrated part of the organization, connecting your QHSE platform to other IT solutions has become critical.
There are countless internal processes that go from one IT system to another. We will dive a little deeper into a couple of these.
Customers are mainly managed within the CRM system. All the customers are stored within the CRM, including all the related orders. When something goes wrong, the connection with the customer is instantly created. Most CRMs are great at recording these issues; however, most of them lack the true PDCA and continuous improvement part.
Connecting the CRM to your QHSE platform allows you to do this. The issue is created within the CRM and then moved to the QHSE solution for proper handling, including CAPAs and accurate process assessment such as root cause analysis. When the issue is resolved, the final dossier will be sent over to the CRM system for future reference. This way, the company becomes a truly continuous learning organization.
Other than the customer complaints, most supplier issues are directly filed within the QHSE platform. However, there is a connection needed between the ERP and the QHSE platform to have an updated list of suppliers and the goods they supply. When this connection is established, the suppliers are always up to date, which prevents data entry errors from happening.
Another great connection between the ERP system and your QHSE is when it comes to product deviations or NCRs. When something goes wrong with the manufacturing of a product or delivering of a service, this is often filed in the ERP system related to the production order or project number.
As with any deviation, it is not just about the filing of the NCR but also follow-up and root cause analysis. This is mostly where the ERP system lacks the option, and your QHSE platform is able to pick up the slack. Connecting the systems allows for smooth integration between the filing of the NCR and the actual prevention of the NCR happening again.
When it comes to integration, having a proper BI solution is the cherry on top. It allows us to pull data from all different sources and combine them to create great insight into how the organization operates. BI solutions enable you to combine financial data with employee data and QHSE data. You can then see how the Cost of Failure is developing or how corrective action should be taken to reduce the cost of healthcare due to incidents. It gives great insights on what to train people on and which processes to improve for higher efficiency.