With the introduction of cloud and SaaS, in particular, more and more companies are moving away from the traditional ERP solutions that claim to be able to do everything. With this movement, aligning the different cloud solutions is a new challenge. However, due to the nature of SaaS and the openness via APIs by most of these platforms, these challenges are overcome relatively easily. The selection of your next-gen QHSE platform has to take this into account. QHSE is such an integrated part of the organization, so being able to connect it to all the other tools and platforms the company has currently and is planning to add in the future is key. Different platforms have different strengths and weaknesses, and connecting them allows organizations to leverage mainly the strengths and get the best of both worlds and is crucial in getting the most out of the QHSE Platform.
Even though traditional ERP is something of the past, we do see these solutions used as some sort of master data application. More often than not, it is used for the financial part of the organization so all the employee data, customer data, and supplier data are stored in the ERP solution. This makes ERP a great solution for maintaining master data. However, it is key to be able to provide this information over an API.
Most customers live in the CRM solution of an organization. The interaction between the sales team and the customer is stored and can always be found in the data. There are numerous CRM solutions, and most companies have some sort of CRM solution. This customer data is also closely related to the ERP data, as in the invoicing and things like this.
The Human Resource data is mostly stored in the HR solution. This can be part of the ERP, but with all the dedicated HR solutions, more often than not, it is separated from the ERP. All the data related to personnel can be found here.
Most data related to the production is usually processed by a production-specific solution. Some companies make the deliberate decision to try to push it into their ERP, but usually, there is some kind of production solution. Depending on the business, this can be a Warehouse Management System (WMS), Laboratory Management System (LIMS), or Manufacturing Execution Solution (MES).
Because QHSE is touching upon so many things, we always see a strong connection between other systems. Examples are production errors; they are filed in these production solutions but then shoot over to the QHSE Platform for further analysis and follow-up. Customer complaints are created in the CRM but passed over to the QHSE solution. There are so many possibilities and that’s why it is important to have solutions that are open and willing to communicate with one another. When the solutions are connected, the company is able to leverage the strengths of every single solution while at the same time getting the added value of connecting them.
Connect it all
In order to be ready for the future, it is important that the organization has solutions that allow them to connect it all. These connections are where major efficiencies can be achieved. Yes, these connections need to be built and maintained, but with great solutions that are like glue between all the different platforms, this can be done relatively easily. When these connections are established, a huge amount of communication via mail or teams will be reduced to just a simple click.