In the last post about Total Quality Management, we looked at why it fails to produce good results. To help you out, there are five principles that should be implemented into your company’s TQM plan for success and avoiding any reasons behind failure in implementation.
What Is Total Quality Management
Total Quality Management is an organizational process through which the quality of goods and services are improved on all levels—customer service, product safety, user experience, reliability, integrity on supplier selection—in order to gain an economical operation.
1. Customer Focus
The first principle of Total Quality Management is to put the focus back on your customers. They determine whether or not you have a quality product by understanding what they need and then getting all materials, people, and processes in place that can meet those expectations—and exceed them if possible!
2. Employee Commitment
You can’t increase productivity, processes, or sales without the total commitment of all employees. They need to understand what their job entails and be given ample training on how best to complete tasks in order for them to reach goals by the deadline time frame (or at least within parameters).
3. Process Approach
Adhering to processes is critical in quality management. Processes ensure that the proper steps are taken at the right time, without repeating them over and over again or taking too much extra work for yourself as a result of variations from one person doing something different each day they’re on-site!
4. Continuous Improvement
Your business is constantly evolving, and you need to be ready for the change. As previously stated in this article on Total Quality Management principles, this will help your company keep an eye toward continual improvement: “Engaging employees; aligning incentives with performance goals so people know what success looks like when they work together.”
Your products/services may not improve overnight—it takes time and effort over many months or years before we see any tangible results of these changes happening within a company’s culture (which also happens organically).
5. Fact-Based Decision Making
Data gathering and analysis lead to better decisions, informed by the available information. Making these informed decisions will help you understand your customers more clearly as well as provide insight into what’s happening with their market so that together we can create a great product or service!
Successful implementation of these Total Quality Management principles will not come overnight. Because TQM often represents a large cultural shift, you may want to implement these changes in phases to lessen the impact and allow for more organization on how this new way of working is received by employees who are used to being told what they should do without any input from themselves or others at their level within an organization. To help implement these changes, we recommend that you use a quality management platform like Qooling.