Why would any company comply with a standard apart from being forced by customers? One important reason is that quality is at the core of every organization. When an organization doesn’t deliver a high quality service or product, it won’t be in business very long. The ISO 9001 standard provides companies with guidance to keep quality consistent.
Demand from the customer(s) should never be the main reason for implementing a quality management system, and neither should marketing. When this is the case, every effort for the system feels like a waste of time. A push from customers can be the trigger to implement a quality management system, but the main reason should come from within the company. The structure which comes with implementing ISO 9001 helps to align the organization.
Next to business continuity, ISO 9001 gives guidance for becoming a learning company. The continuous improvement methodology embedded in the standard focuses on identifying and reducing inefficiencies in internal and external processes. This way ISO 9001 provides companies with the right tools to figure out exactly which parts of the organization can be improved.
A lot of people have the notion that the procedure makes the company rigid and less flexible. Although the written procedure should be followed by the employees, the procedure itself can be written in such a way that it leaves room to manoeuvre for employees. Besides, some slight rigidness isn’t all that bad especially when it comes to financial matters or quality of products and services. When you start to setup a new ISO 9001 management system it is important to be rigid in the procedure where there is no room for failure. The less critical processes can be noted with more flexibility.