Customer satisfaction, or in the broader description, delivering what the customer expects, is an integral part of the quality of the product and services the organization provides. In order to get a good feeling that the…
Willemijn04/11/2020
Software as a Service is, for most people, a new method of working with IT. This new method brings all new things and possibilities. But with these new possibilities comes a new adoption strategy. So how…
Willemijn08/10/2020
We have touched upon the importance of technology in QHSE management already a couple of times. Of course, as we’re still going through a global pandemic, having the best digital tools is a must. This pandemic is…
Willemijn18/09/2020
The position of Quality in the overall company strategy isn’t always clear. Yes, most companies claim that quality is their number one priority. This makes sense, as you can only deliver real value if you provide…
Nick Appel01/09/2020
More and more companies and governments have started to require suppliers to be ISO27001 certified. This can be a great push for more data security awareness, but there are downsides to it as well. As an…
Nick Appel31/07/2020
After talks with hundreds of quality and safety managers, we saw a pattern emerge we weren’t really aware of. We started to notice that there is some kind of implicit impact certification bodies (CB) have on…
Nick Appel06/07/2020
Ever since the introduction of the HLS (High Level Structure) in several ISO standards, the stakeholder analysis has a more prominent role in most Management Systems. This is a good thing if you ask us. However,…
Nick Appel15/06/2020
Last week we had a great talk with an esteemed consultant about compliance and how to go about it. He had quite a nice way of approaching it. It was during this call he dropped the…
Nick Appel08/06/2020
This pandemic of course has a big impact on your job as a safety officer. Normally, you are mainly outside or in the production plant to check up on the safety culture in the company. It…
Nick Appel20/04/2020
Working from home can become quite tiresome and repetitive but it also holds some great opportunities for you as a Quality Manager. Normally you are running around with little time left to make fundamental improvements. We…
Nick Appel27/03/2020
This week we organized a great workshop together with the Team of Brown Paper Audit. They introduced their refreshing point of view to audits. Rather than the one-on-one talks with people in the company, they recommend…
Nick Appel06/02/2020
