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Author Archives: Willemijn

QHSE is way more than only the certificates

We all know this, but we can’t emphasize it enough: QHSE is not about the certificates. The certificates should be an end result of the organization doing a great job on QHSE and taking it seriously. When an organization approaches it like this, it becomes embodied in the organization, and any kind of audit will go so much smoother, whether it is a supplier audit, customer audit, external audit, or internal audit.

Culture

Culture is the lifeblood of the organization, of course. Having the right culture attracts the right people, which increases the culture. As touched upon earlier, the QHSE culture should be really embedded in the values of the organization. Openness and transparency are key when it comes to improvement. The organization needs people to be open about the things that go wrong. The number of created issues or NCR’s per number of employees is a great way to see how open the organization is. The open culture will make improving the quality and safety much easier, which will lead to seamless certification.

Strategy

An organization cannot have a great QHSE management system when it is running separately from the strategy of the company. When QHSE isn’t embedded in this strategy, it is not that important to top management, which makes it very difficult for it to be important to employees. In this case, the certificates and therefore the management system becomes a stand-alone system detached from the operations, and their advertisements hardly have any value. This detachment is a recipe for disaster when it comes to external audits. The management system is not part of people’s day-to-day tasks, and therefore, they need to be trained in order to give the right answers during the audits. 

Certificates

The certificates an organization has should be the result of having a company-driven QHSE management system. There are still lots of companies that need the certificates to operate, which is understandable at the beginning of certification, but after years it is simply not worth it. All the hours and effort that goes into merely holding the certification for the sake of holding them. It is important to be embedded in the culture and strategy to prevent the management system from being a stand-alone thing. Yes, the certificates might look great from a sales and marketing perspective, but they are too expensive. Not only because of the audits, but also because of all the effort and time it takes.

Technology

When it comes to the adoption of the QHSE management system within the organization, technology can help a lot. Qooling allows for automating mundane tasks such as reminders and scheduling. Also, it has the ability to make it a lot easier for people to interact with the management system, such as with digital forms on a smartphone by simply reporting an NCR by taking a picture.

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How to successfully implement a QHSE SaaS Platform

Software as a Service is, for most people, a new method of working with IT. This new method brings all new things and possibilities. But with these new possibilities comes a new adoption strategy. So how can you as QHSE manager successfully implement a SaaS platform within your organization and, more importantly, how can you involve people in the process?

Planning Is Key to Success

Yes, it may sound a little cliche. But planning is one of the most important foundations to make an implementation of a QHSE SaaS platform successful. Planning is essential for all the stakeholders, because everybody can prepare themselves for the total impact. In the planning, make sure people have crystal clear tasks they need to do. This makes it easy for them and give them guidance in their activity.

Stakeholder Management

Stakeholders determine the success of the platform. In the end, you want all the people to work with the platform to bring the QHSE management to the next level. With this knowledge, it is recommended to let the stakeholders take part in the beginning of the implementation. Let them, for example, discuss what the best settings are for them and which parts are the most important for them. When certain parts are very important for someone, (s)he will take more responsibility and ownership, which will make the implementation and adoption a lot easier. In the end, you do this together and not on your own.

Smart Small, Grow Big

The implementation of a SaaS platform has a big impact on your business. The daily process is changed and the stakeholders need to work differently than before. Therefore, it is recommended to start small, for instance, with one process. If you let your stakeholders adjust with this minuscule change first, they can adopt further changes much quicker and easier later on. To come back to the planning, do make sure you have some kind of plan for the bigger roll-out. 

Don’t Underestimate

Never underestimate the effects on your stakeholders. Most SaaS platforms are easy in use, but for some stakeholders it can still be difficult. So make sure that your stakeholders get enough training and enough opportunities to ask questions. When the training is good, the benefits will be there for years to come. 

At Qooling, ease-of-use is paramount, from the purchase to the implementation and use of the platform. Obviously, the Qooling team is always there to help. Qooling offers convenience within the platform, but also in the way customers can communicate with us. Convenience is not limited to the platform.

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The Impact of Technology on QHSE during COVID-19

We have touched upon the importance of technology in QHSE management already a couple of times. Of course, as we’re still going through a global pandemic, having the best digital tools is a must. This pandemic is not just a threat; as always, it also is a great opportunity. It is an excellent opportunity to rebuild the QHSE culture and make people aware of the importance of it. Obviously, the health and safety of the employees is important, that is crystal clear. However, people need to have access to all the information now they aren’t always in the office. The complete management system should be available, which is a great opportunity to increase engagement.

Accessibility

The working from home mantra and limited time at the office of the production facility has changed the way QHSE management is performed. You need to do your work without being at the office all the time and having much less interaction with the team of other people in the company. Most meetings are via Teams of Zoom, which reduces the interaction between people significantly. Because of this, it gets so much more important to be able to access all the QHSE information and data at just a simple click. This should be not only the case for you as the QHSE manager but for everybody in the organization. The management system should continue to function regardless of the personal connection in the office.

Change

The pandemic has a big impact on every organization and requires a change in most companies almost overnight. Even though we are getting more and more used to the situation, lots of things are still changing. The great QHSE solutions support companies by enabling these changes. People will get informed of the changes and are able to have online training to adopt these changes and get them in the fibers of the organization. 

Openness

The whole pandemic requires a lot more openness and transparency within the organization, not just about the topic, but also about all the things related to QHSE. Traditionally the QHSE department is the gatekeeper of the QHSE information and data. With the remote working situation, this can not be the case anymore, and the data has to be available to everyone in order for these people to start improvement projects based on the data. Giving this insight to everyone in the organization allows the company to get improvement initiatives for every department, which of course not only improves the business but also improves the engagement in the management system. Another significant effect of being more open is that employees are more willing to engage with the QHSE management system. They can see what the company is doing and how this is really helping the company forward.  

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