After last week the world looks quite different. People in most countries are working from home, which means that audits need to adapt as well. This week, one of our customers had their first completely remote Certification audit due to COVID-19. They were able to give the auditor access to all the required documentation and information via the Qooling Platform for remote auditing.
Of course, the most basic requirement for remote auditing is a proper internet connection. This may sound trivial, but not every location has access to stable internet. Secondly, it is important to have a good, structured and easy-to-use QHSE platform for the auditor to have access to. This way, he or she can easily navigate through your management system and check your compliance. For a more human touch, a video conferencing option would also be great. Solutions like Zoom or Webex are great solutions to facilitate this.
Access control is hugely important when you set up for remote auditing. The auditor should have access to most, if not all, of your Quality and Safety related information. However, you don’t want him/her to accidentally change something in the system, so a dedicated auditor role should be set to prevent this from happening. Obviously, such an account should be view-only and prevent the auditor from doing anything else. Besides preventing the ability to change anything, it is also important that the auditor has access to all the files. Great platforms allow you to give document-level access to certain employees, so you can tailor the management system to the role of the employee in the company. However, with the auditor, it is crucial to give them full access to all documents. Don’t forget to set this correctly to avoid mundane questions.
With the remote setup, the auditor has a great way to check for compliance to the standard. Of course there are still parts of the audit that cannot solely be covered by the platform, such as the interviews. However, the platform does hold the information to prove how things are going within the company. The actual interview can be done via web conference solutions with the data in the Quality and Safety platform as information to support and verify the claims that are made during the interview. This way, compliance to the standard can be shown completely remotely.
After being forced to move to remote auditing due to this devastating pandemic, perhaps remote auditing will become more common than before. If companies are able to facilitate it for the auditors, it should be getting much easier. This does require some form of online platform for the Quality and Safety Management and a suitable web conferencing solution.