After the elaborate piece on the Cause and Effect diagram we will take a deeper look in the 5 Whys as a root cause methodology. The concept behind 5 why’s is that you keep on asking…
Nick Appel28/08/2017
A proper root cause analysis can be the difference between making money and losing money. The analysis is designed to get into the detailed fundamental causes of the issue, without any bias. The cause and effect…
Nick Appel18/07/2017
Risk analysis has become a vital exercise for a lot of international standards. A large majority of certified companies are required to have a risk assessment methodology and should be aware of the risks within their company…
Nick Appel12/07/2017
Objectives are pretty vital to the Management System. With objectives you can measure how the company is doing against a benchmark set by the company itself. Of course the company can do much better or worse.…
Nick Appel20/06/2017
With the new ISO9001:2015 the stakeholder analysis has got a much more prominent position in the Quality management system. Of course, every company knows their most important stakeholders. However, not every stakeholder is always well understood…
Nick Appel11/06/2017
Why would any company comply with a standard apart from being forced by customers? One important reason is that quality is at the core of every organization. When an organization doesn’t deliver a high quality service…
Nick Appel31/05/2017
Every company uses MS Office. It could be start to use this for the quality management. When we speak with the companies who used this before using a quality management platform, they mentioned a couple of…
Nick Appel18/05/2017
Customer satisfaction is one thing every company strives for. However, figuring out whether a customer is really satisfied isn’t always that easy. There are a lot of different variables that can influence the customer satisfaction research…
Nick Appel09/05/2017
Yes I know, ideally your company should be ready for an external audit every day of the year. However, most of the time, you will need at least a couple of weeks to gather all the…
Nick Appel24/04/2017
The effectiveness of the corrective action can end for a lot of companies into a NCR during the audit. These companies are having trouble to not only to describe the effectiveness properly, but mainly to measure…
Nick Appel22/03/2017
The SWOT analysis is a business tool that is widely used. The introduction of chapter 4 “Context of the organisation” within the new ISO standards makes this technique applicable for management systems. Since then, it has been commonly…
Nick Appel03/03/2017
