The QHSE Manager job is slowly starting to change. Of course the core of the job is still the same, making sure Quality and Safety is at the highest level possible. However, with new technology coming in more and more, the QHSE manager needs to become some kind of a data analyst to find “real” root causes. This changes the role of the QHSE manager quite significantly.
As a QHSE manager, you are the jack of all trades when it comes to everything related to Quality and Safety. Yes, you do have people helping you such as QHSE officers or maybe even specialists per field of expertise. Still, in the end, you are the one that is managing everything.
In order to perform this role properly, you need to be good with people. To do this you need to have great communication skills to make sure you communicate your results in an appropriate manner to higher management. On top of this, you need to have some serious knowledge of how standards and legislations work to do the job. Of course this doesn’t cover everything, but for the most part these skills are very important for a good QHSE manager.
With all the new technologies such as QHSE management platforms and IoT, QHSE managers can really dive into why certain issues happened. Data can come from multiple possible sources: internal processes, machines, suppliers, customers. There are literally hundreds, if not thousands, of possible data sources that can be leveraged by the QHSE managers. Some are just required for staying compliant, while other are a main input for process improvement. Analyzing the data and acting upon the results will benefit the company significantly.
The Future Role
This newly data-overflowing world requires new skills of the QHSE managers. Luckily, quite a few QHSE managers have some form of training in Lean Six Sigma and therefore have affiliation with data and how to interpret it. Though this basic level is a good start, these new technologies are bringing a completely different dimension to analyzing data because of the vast amount of it.
The QHSE of the future doesn’t have to become a full-blown data analyst, but (s)he should understand how data can help. The QHSE manager has an advantage, namely his/her experience. It gets more important to think about what kind of causality you are investigating and show if it is there. This expertise of the QHSE manager of the future is crucial to come up with the best relations to analyze. It is the practical knowledge combined with the ability to analyze the data that will lead to the best results. For the analyzing part you can use all kinds of solutions, but it is the ability to apply the data that is the most important aspect.