Category Archives: Culture

QHSE is way more than only the certificates

We all know this, but we can’t emphasize it enough: QHSE is not about the certificates. The certificates should be an end result of the organization doing a great job on QHSE and taking it seriously. When an organization approaches it like this, it becomes embodied in the organization, and any kind of audit will go so much smoother, whether it is a supplier audit, customer audit, external audit, or internal audit.

Culture

Culture is the lifeblood of the organization, of course. Having the right culture attracts the right people, which increases the culture. As touched upon earlier, the QHSE culture should be really embedded in the values of the organization. Openness and transparency are key when it comes to improvement. The organization needs people to be open about the things that go wrong. The number of created issues or NCR’s per number of employees is a great way to see how open the organization is. The open culture will make improving the quality and safety much easier, which will lead to seamless certification.

Strategy

An organization cannot have a great QHSE management system when it is running separately from the strategy of the company. When QHSE isn’t embedded in this strategy, it is not that important to top management, which makes it very difficult for it to be important to employees. In this case, the certificates and therefore the management system becomes a stand-alone system detached from the operations, and their advertisements hardly have any value. This detachment is a recipe for disaster when it comes to external audits. The management system is not part of people’s day-to-day tasks, and therefore, they need to be trained in order to give the right answers during the audits. 

Certificates

The certificates an organization has should be the result of having a company-driven QHSE management system. There are still lots of companies that need the certificates to operate, which is understandable at the beginning of certification, but after years it is simply not worth it. All the hours and effort that goes into merely holding the certification for the sake of holding them. It is important to be embedded in the culture and strategy to prevent the management system from being a stand-alone thing. Yes, the certificates might look great from a sales and marketing perspective, but they are too expensive. Not only because of the audits, but also because of all the effort and time it takes.

Technology

When it comes to the adoption of the QHSE management system within the organization, technology can help a lot. Qooling allows for automating mundane tasks such as reminders and scheduling. Also, it has the ability to make it a lot easier for people to interact with the management system, such as with digital forms on a smartphone by simply reporting an NCR by taking a picture.

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How to successfully implement a QHSE SaaS Platform

Software as a Service is, for most people, a new method of working with IT. This new method brings all new things and possibilities. But with these new possibilities comes a new adoption strategy. So how can you as QHSE manager successfully implement a SaaS platform within your organization and, more importantly, how can you involve people in the process?

Planning Is Key to Success

Yes, it may sound a little cliche. But planning is one of the most important foundations to make an implementation of a QHSE SaaS platform successful. Planning is essential for all the stakeholders, because everybody can prepare themselves for the total impact. In the planning, make sure people have crystal clear tasks they need to do. This makes it easy for them and give them guidance in their activity.

Stakeholder Management

Stakeholders determine the success of the platform. In the end, you want all the people to work with the platform to bring the QHSE management to the next level. With this knowledge, it is recommended to let the stakeholders take part in the beginning of the implementation. Let them, for example, discuss what the best settings are for them and which parts are the most important for them. When certain parts are very important for someone, (s)he will take more responsibility and ownership, which will make the implementation and adoption a lot easier. In the end, you do this together and not on your own.

Smart Small, Grow Big

The implementation of a SaaS platform has a big impact on your business. The daily process is changed and the stakeholders need to work differently than before. Therefore, it is recommended to start small, for instance, with one process. If you let your stakeholders adjust with this minuscule change first, they can adopt further changes much quicker and easier later on. To come back to the planning, do make sure you have some kind of plan for the bigger roll-out. 

Don’t Underestimate

Never underestimate the effects on your stakeholders. Most SaaS platforms are easy in use, but for some stakeholders it can still be difficult. So make sure that your stakeholders get enough training and enough opportunities to ask questions. When the training is good, the benefits will be there for years to come. 

At Qooling, ease-of-use is paramount, from the purchase to the implementation and use of the platform. Obviously, the Qooling team is always there to help. Qooling offers convenience within the platform, but also in the way customers can communicate with us. Convenience is not limited to the platform.

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SHEQ Culture: From Push to Pull

We touched upon the SHEQ culture numerous times already, and we cannot stress the importance of it enough. Developing the right culture has a tremendous impact on how SHEQ is perceived within the company and how the company operates. This perception isn’t always good, but it can be switched around by using the right methodologies and solutions.

A great way to measure the perception is by identifying whether there is a Push and Pull approach from the SHEQ management point of view. Push basically means that the SHEQ department is pushing all day long to get employees moving. This is happening in a large number of companies and frustrates SHEQ managers a lot. They are the only force to move SHEQ activities forward. The Pull situation is where SHEQ is driven by the organization, the SHEQ department is primarily consultative and helping out when required. The SHEQ management is deeply integrated in the organization. This is the situation you want to reach eventually. To get to this, there are a couple of things that will help.

Keep It Simple

We all know the phrase, “Keep It Simple, Stupid”, originally introduced by the US Navy. This design principle is not only applicable to complex engineering projects but has huge advantages for SHEQ management as well. A significant number of management systems are too complex to be easily understood by employees. They need to search for documents or forms on servers or within a DMS, without much guidance.

Moving to a dedicated platform for SHEQ will already makes things much clearer, employees know now they need to go to the platform to find the required documents. The easier the management is built up to, the more the Pull will come from the organization because employees can find what they need. The SHEQ department doesn’t have to send the documents again and again and also doesn’t have to send reminders all the time.

Ease of Use

In order to further allow the organization to Pull the SHEQ management, it has to be very easy for employees to integrate with the SHEQ management system and incorporate it into their day-to-day work. When SHEQ activities don’t feel like a necessary evil, they will put a lot more effort without really realizing it. The activities are going so seamlessly while they provide significant information to the SHEQ department of improvement projects.

Within this situation, employees will come to the SHEQ department to get access to the tools required. When this point is reached, the SHEQ department will have a completely different role in the organization. The SHEQ activities should be incorporated into the day-to-day work to really reach this next level, but this can be done.

Providing the right tools to work with for the employees will make this a lot easier. Readily available information via a mobile app becomes a necessity for people to easily interact with the SHEQ management system. Make sure these things are in place for people to leverage.

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