Customer satisfaction, or in the broader description, delivering what the customer expects, is an integral part of the quality of the product and services the organization provides. In order to get a good feeling that the…
Willemijn04/11/2020
Innovative audit method The Brown Paper Audit is an innovative internal audit method, where people who work together in a certain high level process are invited to map out the process and underlying procedures together. During…
Nick Appel30/01/2019
Customer satisfaction is one thing every company strives for. However, figuring out whether a customer is really satisfied isn’t always that easy. There are a lot of different variables that can influence the customer satisfaction research…
Nick Appel09/05/2017
On November 3th we hosted another free Workshop “Get the most out of your Internal audit”. After the feedback of last edition we decided to create more interaction to the workshop. The presentation was shortened and…
Nick Appel11/11/2016
Certifications are often a result of customer demands, rather than a company necessity. Using certifications, like ISO9001,(management system) as a selling point, is rather a mere formality and is being utilised by more companies today. By…
Nick Appel30/03/2016
