Corrective action, how effective is yours?

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QHSE

The effectiveness of the corrective action can end for a lot of companies into a NCR during the audit. These companies are having trouble to not only to describe the effectiveness properly, but mainly to measure the effectiveness. Of course the effectiveness is arbitrary because people can debate whether the action was effective or not, but a better approach would certainly help a lot.

Description of the action

A good description of the action can be half of the solution. When the target end results of the action are noted down, the action embeds the measurement for effectiveness. Example:

Action

Investigate the product and measure the outline diameter. If the diameter is bigger than accepted tolerance as per work instruction, adjust it.

This is a clear described action. If the diameter is too big, it must be adjusted. For corrective actions this might be slightly trickier as they are not always that clear.

Corrective Action

Check the purchase procedure and rewrite it if it is no longer applicable .

This description is more opaque but even here you can make this measurable. The action is either performed or not, the procedure is changed or not, and the procedure is up to date or not.

Effectiveness obligatory

The effectiveness of the corrective action is a mandatory part of the standard, however most companies struggle with this. Automation is a good solution to this problem. The current solutions allow you to force an effectiveness description when you want to close a corrective action. In Qooling you have the option to make the effectiveness obligatory. With this setup the quality automation makes it easier to stay compliant to the standard.

 

We are happy to hear how you solve the effectiveness of action struggle. Please leave it in the comments.

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  1. Pingback: Qooling - Get the most out of QHSE management.

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