Top management is crucial when it comes to a successful management system. Management should actively show that they can see the added value of the system. Almost every director states that quality is at the core of the organization and is recognized as one of the pillars of the company. Ensuring that this is actually the case and how to keep it maintained proves to be much harder. Once too often top management points the finger to the quality department when it comes to maintaining the quality. Having a quality department doesn’t say anything about the quality you deliver, actual actions should be taken.
Why a Management System?
Top management might feel like the management system is a necessary evil because they don’t see what it brings for them. Most of them may agree that having proper processes gives guidance to the employees and a certain amount of structure to the organization. However, when it comes to managing the system and more importantly the information that comes out of it, most managers get lost. When asked about the cost of quality of their company or their cost of safety they have no clue and might be able to come up with a educated guess. Though most agree that having these actual figures helps them to make better decisions. That is why using the proper solutions for managing the quality and safety are so important. Qooling gives top management constant real-time insight in their actual cost of safety. It also lowers the barrier for employees to file these mistakes which leads to much more data to analyse, and therefore the opportunity to make better informed decisions.
Lead by Example
Procedure and process can be annoying sometimes. They are designed to keep things organized within an organization with the trade off of losing some time efficiency. However, having people working according a certain system helps maintain consistencies and a certain level of quality and safety. Most processes have the organization in mind, sometimes at the expense of the individual employee.
Due to these trade offs, some top management cut corners when it comes to certain processes, which might be necessary at times. The implications can be quite severe because of the sign it gives to other employees. If you don’t think the processes is important enough to follow why should others?
Being actively involved in the management system will show commitment to the company. This can be as easy as pointing out certain topics when walking around. A better approach is when top management is actively performing management walks or organizing toolbox meetings. These actions directly shows the commitment of top management to these things. This doesn’t have to be all formal but can be a life conference call to the company or just a certain location. The point is, it shows how involved top management is and how important they think these matters are.